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and led to increased tax burden. GST
has permitted this credit offset.
To avail this benefit and to comply with
all other requirements of the new tax
regime, we had to re-engineer all
internal processes. The new taxation
system’s impact was not just limited to
the Finance or Procurement or Sales
functions. Functions like R&D, Travel
Desk, Logistics, HR, and several others
were bound to have a residual effect;
hence each function was to be
evaluated closely. A thorough
understanding of the ‘as-is’ processes We collaborated with our trade
followed by ‘impact assessment’ paved partners across the country, rallying
the way for the next phase – the ‘to-be’ behind the entire value chain, to make
stage. The IT teams worked closely and sure the switch to GST was as smooth
in synergy with every function for the as possible. Allaying their fears, we
system overhaul and every member offered compensation for their losses &
involved in the rollout was thoroughly other financial support, to ensure
trained. All plans, efforts and availability of medicines to the patients
preparations were directed at one and general public is not impacted.
single objective – Cipla was to be Finally, I’d like to take this opportunity
ready for GST on July 1. to acknowledge the efforts of team at

Cipla’s journey for GST implementation Cipla (Dinesh, Sneha, Rahul, Rupesh,
was not only confined to the internal Gagan, Siddharth, Mahesh, Pradeep,
stakeholders, but extended to the entire Sreejith, Pallavi, AN Ramesh, Jatin,
pharmaceutical fraternity. As a Nihar, Girish, Srinath, Chintan,
responsible organization, we Swapneel, Neelu, Gorakh, Shabbir,
consistently strived to ensure that the Saurabh, Shikha, Nidhi, Ramnath, Daljit,
interests of patients & our trade Nitin, Ankit, Tejashri, Pantha) and all
partners are not adversely affected, our partners who supported us – your
whilst pursuing this complex transition perseverance & grit has finally paid off
to the new taxation system. and today we stand proud in the
industry – ready for GST – whilst
From creating a dedicated GST-related proudly upholding our legacy
website (www.cipla.com/gst) and #CaringForLife
conducting Webcast (attended by more
than 1000 trade partners) to address
concerns of our trade partners to
deputing depot managers to interact
with them personally, we were fast off
the block.