Empathetic, intuitive messaging by senior leadership can galvanise and inspire internal as well as external stakeholders
Communication is a connection, and impactful communication is the hallmark of an effective leader. Be it an evocative speech to the shareholders at the Annual General Meeting or an inspiring address to the team at the Town Hall; from a honest note to the workforce explaining the challenges being faced by the Company, to a line of appreciation for an achiever unit – an astutely crafted and sharply delivered message can work wonders for a leader’s image - and the organisation’s equity.
In fact, powerful communication can be a key differentiator between inspiring and insipid leadership.
A leader enthuses confidence and enables change by empowering people to rally and work towards the common goal. The most powerful tool to accomplish this is communication. Impactful communication is integral to gaining trust and aligning efforts in pursuit of a positive change.
Effective communication is also an essential component of professional success whether it is at the interpersonal, inter-group, intra-group, organisational, or external level. Most organisations are only too aware that communication gaps can lead to the spread of misinterpretation and misinformation, creating barriers and hindering progress; on the other hand, dynamic messaging can be a big enabler and a multiplier force. Here are some tips on effective leadership communication.
The 5A theory of Leadership Communication
Be it an interaction with external stakeholders or with an internal audience, effective communicators rely on five fundamentals when it comes to constructing a communiqué. While maintaining a personal style, the 5A-theory makes for a sure-fire strategy for impactful communication.
Adapt & Personalize
As much as a leader’s message should be authoritative and confident, it should also be tuned to the audience. Tailoring your communication to create a personalised comfort-zone will ensure a receptive response. Towards this, it’s essential to identify your leadership style as well as have an understanding of the mindset of the people you are communicating with.
TIC tip: Given that people’s motivations are different, knowing how to tailor your communication is essential to influencing them and achieving your goals.
Effective leaders know when they need to talk and, more importantly, when they need to listen. Show that you care by asking team members for opinions, ideas and feedback. And when they do share, actively engage in the conversation—pose questions, invite them to elaborate, and take notes. It’s important to stay in the moment; so don’t just hear, listen.
TIC tip:Eliminate distractions, be it the ever-persistent cell phone or the constantly updating inbox.
There’s good reason why empathy has been ranked as the top leadership skill needed for success. The better you get at acknowledging and understanding people’s feelings and experiences, the more heard and valued they’ll feel – and the more they will be open to your message.
TIC tip: A candid and transparent approach to communicating can win confidence, break barriers and make a strong connection.
Aligned and Aware
It is the ability to develop a genuine awareness of external factors that separates truly great communicators from those who stumble through their interactions with others. Talk about your ideas, but do it in a way which also speaks to the emotions and aspirations of your audience. Effective leaders realise that if their message doesn't take deep root with the audience then it likely won't be understood, much less championed.
TIC tip:Ensure you read the environment well, and then adapt the message to suit the circumstances.
When communicating with team members, speak in specifics and clearly spell out the action expected from them. Define the desired result of a project or strategic initiative and be upfront about what you want to see achieved at each milestone. If goals aren’t being met, try simplifying your message further or ask how you can provide additional clarity or assistance. People will know what they’re working towards and feel more engaged in the process.
TIC tip: Simple and concise will achieve more than complicated and confusing.
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